Business Resilience

Business resilience is the ability an organization has to quickly adapt to disruptions while maintaining continuous business operations and safeguarding people, assets and overall brand equity. Business resilience goes a step beyond disaster recovery by offering post-disaster strategies to avoid costly downtime, shore up vulnerabilities and maintain business operations in the face of additional, unexpected breaches.

Business resilience begins with an understanding that workflows must be preserved in order for organizations to survive unexpected events. An often-overlooked challenge of business resilience planning is the human element, whereby individuals in a chaotic situation must be prepared and educated on how to respond accordingly.

Business Resilience and Risk

There is a lot at risk without business resilience planning. People’s livelihood, careers, and safety are at stake. The upside is that it gives everyone a reason to get involved and play their part in business resilience. Everyone from every corner of the organization plays a role in business resilience and has something to benefit from the continuity of business-as-usual. 

FMs play a part at every stage of business resilience in creating and maintaining operational plans, budgets, trainings, drills, etc. You enable your customer to continue their mission. It is to your advantage to adopt a long-term view of business operations and investments.

The facility manager plays a unique role in business resilience, specifically in helping the organization create workplace environments that aid the mission and help the business continue in the case of disruptive events.

The facility management team can become facilitators of the business resilience process by preparing the facilities and the workforce with the right amount of preparation, resources, and processes to re-establish business-as-usual as quickly and safely as possible.

Business Resilience And Your Organization

Start with what business resilience means to your organization. What is the mission and vision of your organization? Who are your customers? It is important to determine how much you can bend before you break. Some parts of daily operations in your organization are more flexible than others.  There are a lot of moving parts in your organization.

When it breaks down, which areas need the oil first? Business resilience planning relies on identifying essential functions and prioritizing what is critical to be performed in times of distress. Resilient organizations have secured their mission-critical and time-sensitive business functions because they are the least flexible.

 Just as it is important to know which functions, resources and personnel are needed to keep you in business, it is important to know what can push you out of business as well. Effective business resilience planning includes establishing an acceptable minimum level of operations. A critical step in becoming a resilient organization is understanding what your vulnerabilities are so that you can prepare to stay in business.

Careful business resilience planning can mitigate the impacts of a disruption and allow your business to continue to function or to return to normal more quickly. In addition, effective business continuity planning has the potential to improve overall performance and minimize corporate risk.

Perhaps the most important effect is the ability for the Facility Manager to enable its customer to continue its mission. Show your value and your commitment to the organization by advocating for business resilience.

Show your customers the confidence that your service is dependable and can be relied upon at all times. When you take into account all of these important positive impacts, business resilience planning can have a positive financial impact as it decreases the potential negative productivity and financial impact that a disruptive event can have.

Although the threats may have a low probability, through business resilience planning efforts, you can identify what the impacts of those threats are and put a plan in place to reduce those impacts. If you consider the potential financial impact of damage to your reputation, the return on investment in business resilience planning is almost immediate.